Ritello Frequently Asked Questions

Ritello Frequently Asked Questions


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1- How much does the Ritello cost?

The price of a Ritello system varies with the desired series, chosen accessories, local market taxes and trade-in value which may be applicable to your purchase. Your local Authorized Ritello Distributor will be able to provide you with additional information. We can help your Authorized Distributor reach you by filling out the Request your Demonstration Form.

2- Can I purchase a Ritello over the Internet?

Ritello Distributors sell the Ritello Cleaning System solely through in-home demonstrations. Ritello products purchased through other channels such as the internet, are not covered by Librex’ authorized warranty.

3- Where can I purchase a Ritello System?

The Ritello Cleaning System is sold through Independent Authorized Ritello Distributors appointed by the Librex Company. If you are interested in purchasing a Ritello, please fill out the Request a Demonstration Form and one of our Authorized Ritello Distributors in your area will contact you for more information.

4- Who can I contact for service, replacement parts or other supplies?

Kindly contact the Ritello Distributor whom you have purchased your system from. If you are unable to reach the distributor, please contact our Customer Service Department atcustomerserv@librex.com for support.

5- How often do I have to change the HEPA Neutralizer?

It is recommended that you get your HEPA Neutralizer inspected at a Ritello Service Center after 18 months of use. However, the HEPA should be replaced after three years of usage to ensure optimum performance by your Ritello.

6- How much water do I place in the water basin?

You may fill the water up to the indicated maximum fill mark.

7- Can I use non-Ritello Fragrances or Liquids inside the Ritello Basin?

Your Ritello is as precious to us as it is to you. Help preserve it by using the Ritello brand supplies only.

8- Where can I obtain the Ritello Instructional Manual?

Please contact our Customer Service Department at customerserv@librex.com to receive a downloadable copy.

9- Can I pick up liquids with the Ritello?

The Ritello is suitable for liquid pickup. Kindly, refer to the Ritello Instructional Manual to learn more.

10-  What does the Ritello warranty cover?

Librex provides a written Three (3) year-warranty for the complete system and its accessories to its Authorized Ritello Distributors,. The warranty does not cover normal wear and tear arising from usage of products (such as belts, HEPA Neutralizer) and misuse or product abuse.